Frequently Asked Questions

BestLife Rewarded Rx is a virtual pharmacy program and national delivery service fulfilled by Rexall Direct Online Pharmacy¹. The program provides you and your dependents up to an extra 20% prescription coverage in addition to your existing benefits plan².

To enroll in the program, simply create an online account and complete your profile, including your drug plan insurance information. This is required to receive the additional prescription coverage.

Yes, you will need to create a new profile on the BestLife Rewarded Rx website.

Yes, our pharmacy team provides personalized onboarding support. Our team will contact new members within one business day to assist with account setup, prescription transfers, new prescription submissions, and selecting preferred delivery options. While response times may vary slightly, our goal is to respond within 24 hours.

You may be eligible for 25% off regular-priced Rexall corporate brands, available exclusively at Rexall store locations by linking your Be Well™ account with Rexall’s Preferred Perks Program.

For more details, please visit People Advantage.

BestLife Rewarded Rx, fulfilled by Rexall Direct Online Pharmacy, does not deliver to Quebec. Please refer to BestLife Rewarded or People Advantage for alternative solutions.

Employees and students currently enrolled in a group benefits plan administered by People Corporation or its Partner Firms and residing outside of Quebec are eligible.

No, benefits plans insured or adjudicated by GreenShield and Health Spending Accounts (HSAs) are not eligible for the additional coverage.

Yes, any dependents currently covered under your benefits plan are also eligible for additional coverage through the BestLife Rewarded Rx program fulfilled by Rexall Direct Online Pharmacy.

The 20% additional coverage is automatically applied to the total approved prescription cost.³

Yes, the additional prescription coverage is to a maximum of $40 per prescription filled through BestLife Rewarded Rx and fulfilled by Rexall Direct Online Pharmacy.

Each approved prescription will receive the additional coverage.

If a drug is not approved by your benefits plan, it will not be eligible for additional coverage.

The additional coverage will be based on the approved amount, which reflects the generic prescription cost. If you choose a brand-name medication, you will be responsible for the price difference.

Registration is quick and easy. Click on the Get Started button available below and provide your personal information to set up your Online Account.

You can request a new prescription in two ways:

Option 1: Have your doctor fax us your prescription. This is the quickest and most preferred method.

Option 2: Complete and print an online form, attach your original prescription and mail it to the address indicated on the top of the form.

You can request a prescription refill by selecting the Prescription Refill section within your Online Account or call us at 1-888-792-3667 .

You can use our online Prescription Transfer Request from your Online BestLife Rewarded Rx Account or call us at 1-888-792-3667 and let us take care of the rest.

You can add and manage your dependents up to the age of 18. Due to patient confidentiality, all adults over the age of 18 must create their own BestLife Rewarded Rx account.

Visit the Contact Us page and complete the online form. Our team will respond and action your inquiry as soon as possible.

Visit our Terms of Use page for details on how BestLife Rewarded Rx ensures your privacy and confidentiality.

MFA adds an extra layer of security to your account, requiring more than your password to verify your identity. When logging in, you must enter a code sent to your email or mobile number in addition to your password. This extra step enhances account security.

MFA is required on all BestLife Rewarded Rx accounts. It’s enabled as part of the registration process by sending a verification code to the email associated with your account. Once the code is successfully verified, members gain access to their account and MFA becomes enabled.

No. MFA is a mandatory enhanced security feature for accounts, which cannot be disabled.

You can enter the correct code or request a new code. You will have 5 attempts to enter the correct code. For security purposes, your account will be locked for 15 minutes if you are unable to successfully enter your code after 5 attempts.

Yes. You can choose to receive your MFA code via SMS during account registration or change your preferred method in Account Settings.

You can choose to receive your MFA code via SMS during account registration or change your preferred method in Account Settings.

From the Account Settings page, select the Multi-factor Authentication Settings option. You will be prompted to choose your preferred MFA method (email or SMS). Select the ‘Text code via SMS’ option and enter your mobile number and account password. You will be required to enter the code we text you as a final verification step.

You can update your mobile number in Account Settings. If you no longer have access to your old mobile number, use the email verification method to log in and update your mobile number for MFA. If you need further assistance, contact our support team for help.

We will send MFA codes to the email registered under your account. If you wish to update your registered email address, go to Account Settings and select Change Email. We will send a verification code to your new email and ask you to login again.

If you have SMS MFA enabled, try to gain access to your account via SMS authentication and update your email from your Account Settings. If the issue continues, contact our support team for help.

If you don’t receive the code:

1. Check your spam or junk folder (for email verification).
2. Ensure you have a mobile signal, and your mobile number is correct (for SMS verification).
3. Request a new code.
4. Try switching to the alternate MFA method, if enabled.

If the issue continues, contact our support team for help.

After account creation, new members will be sent a verification code to the email address used to set up the account. This MFA code must be entered first, to finalize setup, before gaining full access to the account.

If you suspect unauthorized access, we recommend changing your account password immediately and contacting our support team for help.

No, BestLife Rewarded Rx is a voluntary program. The discount is only eligible online through bestliferewardedrx.ca, which can be accessed via BestLife Rewarded, People Advantage or via direct links made available to members.

No, BestLife Rewarded Rx is an exclusive program that is only available online through Rexall Direct Online Pharmacy.

Yes, our pharmacists are here to support you throughout your specialty treatment journey. Our dedicated Specialty Pharmacy Services team provides helpful support to our pharmacy teams ensuring medication procurement, reimbursement, cold chain and delivery.

For more details, visit https://www.rexall.ca/specialty-pharmacy/patients.

Maintenance medications are those drugs that a doctor has prescribed for regular and ongoing use, and include, but are not limited to, drugs for diabetes, cholesterol, asthma, high blood pressure, hormone therapy and birth control. Drugs needed for an emergency, such as an antibiotic or a painkiller, are called acute medications.

Yes, BestLife Rewarded Rx can fill your acute medications. Speak with your Rexall Pharmacist to discuss the best option for you.

No, your prescriptions must be faxed by your doctor’s office. To comply with legislation, your doctor’s office must retain the original prescription on file. The direct fax numbers can be found under our Contact Us Section.

Yes, transferring your prescriptions is fast and easy. You can use our online Prescription Transfer Request from your Online BestLife Rewarded Rx Account or call us at 1-888-792-3667 .

Yes, we can fill narcotic medications. For specific details regarding narcotic deliveries in your province of residence, please contact us at 1-888-792-3667 .

Our Pharmacists are always available to speak with you whether it’s regarding your prescription needs or to help answer your health-related questions. You can connect with us anytime during our hours of operation by calling 1-888-792-3667 or visiting the Contact Us page.

A Rexall Pharmacist will provide counselling on all new prescriptions. In BC, a Rexall Pharmacist will also provide counselling on refill prescriptions.

BestLife Rewarded Rx offers follow ups, compliance packaging, answers to medication related questions and support for disease management and overall wellbeing.

Yes, your privacy is important to us. Your medication is delivered in discrete packaging with only your mailing information identified. To maintain confidentiality, there is no reference made to your prescription or the details related to its contents on the outside packaging.

Delivery is FREE within Canada.

BestLife Rewarded Rx offers flexible shipment to your home or office. For more information about delivery, contact your Pharmacist.

Any request received before 12:00pm local time can be delivered to anywhere in Canada by the next business day. Some exclusions may apply.

Exclusions to next day delivery: Requests for cold chain or specialty medications, missing or outdated payment or account details, and third-party courier disruptions or remote area limitations may cause delays to your delivery. If the medication is not in stock, it may take an additional business day to order the medication in. Shipments of medications may be delayed depending on distance, so it is not always a 24-hour guarantee.

Contact your Pharmacy to discuss delivery options and how to get your medication when you need it.

Yes, you can track your medication delivery by email or text once you receive your shipping confirmation. Ensure to keep your phone number and email address updated in your profile.

Yes, special care is taken to ensure appropriate packaging and preserving the cold chain shipping, including biological medications. We follow strict policies and procedures for handling and shipping of these medications.

In order to safeguard your medication(s) and to comply with provincial regulations, a signature is required upon receipt of your unmarked, tamper-resistant package (please note that children under the age of 18 cannot accept delivery of a package). If no one is available to accept the package, a delivery notice card will be left to advise you that the item is available for pickup at your designated postal outlet. The item will be held at the post office for 5 to 15 calendar days after which time it will be returned to us.

No, once medication has been dispensed and shipped, it will not be able to be returned. If you have any questions about your medications, please call 1-888-792-3667.

We accept all third-party insurance and provincial plans. Your Online BestLife Rewarded Rx Account will include a section to securely add and manage your payment information. Add your credit card to your profile for easy payment.

We accept all major credit cards including Visa, MasterCard, and American Express. We also accept Visa Debit or MasterCard Debit. Please note that all payment processing is secured and will not be stored as per Payment Card Industry standards. Cash, cheque, and Interac are not accepted.

BestLife Rewarded Rx will accept Visa or MasterCard debit or a pre-paid credit card. Pre-paid credit cards can be obtained at any major retailers including Rexall.

The payment information you provide will be validated and securely stored for payment processing in a secure database located within a highly restricted network segment behind multiple firewalls. Both BestLife Rewarded Rx and Bambora are fully compliant with all requirements of the PCI Data Security Standard.

A Pharmacist will contact you to discuss any copay amounts before charging your credit card.

In Ontario, eligible members can receive a virtual medication review through a Rexall Pharmacist. For members in other provinces, availability may vary based on provincial regulations. Contact us for more information.

Yes, we offer individualized medication management programs to help you stay on track with your prescriptions. Services include auto refill, Rexall reminders, compliance packaging, medication dashboard and medication reviews to support your adherence and overall health.

For more details, visit https://www.rexall.ca/pharmacy/medicationmanagement.

Yes, BestLife Rewarded Rx has partnered with Rexall pharmacists to provide personalized travel health consultations tailored to your itinerary. During your consultation, your pharmacist will assess potential health risks, advise on necessary precautions, and recommend preventative travel medications and vaccines specific to your destination.

Book a virtual travel consultation with a Rexall Pharmacist.

In Ontario, eligible members can access minor illness prescribing services virtually through a Rexall Pharmacist. Where permitted by provincial regulations, assessments may also be conducted in person at a Rexall Pharmacy.

For details on eligibility and to view the complete list of minor illnesses a Rexall Pharmacist can help treat, visit https://www.rexall.ca/prescribing.

No, routine vaccinations are not available through BestLife Rewarded Rx. However, you can walk into any Rexall pharmacy to receive routine vaccinations.

For more details, visit https://www.rexall.ca/vaccines.